Distance Sales Agreement






This contract is on one side Hatipirimi Mh. 133. Sk. no. 18 PK-48700 Marmaris, Muğla, Turkey, with the phone number +90 252 413 84 64 Exelsior Hotels, on the other hand, using the system, accepting the following conditions in advance by entering all personal information and confirming, name and computer IP no. reservation It has occurred between the customer / user whose TR number or passport number is on the form and (hereinafter referred to as the customer).




2.1. This contract includes the reservation of the Customer through the hotel within the framework of the product / service purchase within the framework of the conditions described below. In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts, which are called actions by the facility, are not returned to the consumer.




:3.1. VAT is included in the contract price.


3.2. Hotel overnight prices and other extras in the system are GBP and taxes are included.


3.3. All services specified in the reservation are included in the contract price. Unspecified services and extra products and services to be purchased at the hotel are subject to a separate fee. These extras are paid at the exit of the hotel.


3.4. The customer who purchases a Discounted Product or a Campaign Product is obliged to pay the entire service fee at the time of making the reservation. The reservation will not be finalized until the full payment is made.


3.5    Customers who make reservations from abroad via www.exelsiorhotels.com pay their reservations in foreign currency. Invoices are issued in foreign currency against TL at the TCM bank's foreign exchange selling rate on the day of departure after the accommodation is completed.

3.6. For reservations made through www.exelsiorhotels.com  , confirmation-invoice delivery is made by the Exelsior Hotels Reservation department as follows:


3.7. Instant Reservation Confirmation: Reservation confirmation can be received by the customer by printing from the computer at the last stage of the system, and will also be sent to the e-mail address given by the customer. The invoice can be issued and delivered to the customer after the accommodation is completed and the facility is checked out.


3.8. Refunds must be made within 30 days to the credit card used for the reservation or to the customer's bank account.




4.1. Unless a written permission is obtained from the hotel manager, it is forbidden to bring smelly, flowing, flammable or explosive properties or disturbing the environment, and cutting, piercing and firearms into the facilities.


4.2. Rules and information, including check-in and check-out times, are posted on the room detail pages of the website.


4 3. The customer has accepted in advance that he is responsible for the damages he caused to the fixtures in the hotel or the fixtures in the common areas, and therefore to the elimination of the damages.




5.1. The customer will make an accommodation between the dates he made the reservation. If the customer wishes to extend his stay, he makes his request to the hotel at least 1 day before the departure date. If the hotel has a suitable room, the stay is extended after the customer pays the current prices. Otherwise, the customer has to leave the Hotel at 12:00 at the end of the reservation date.


5.2. Written and verbal reservations can be canceled by the customer using the e-mail address of Exelsior Hotels or by the customer by telephone. In the cancellation process, the amount and rules stated below will be deducted. This cancellation fee corresponds to 100% of the reservation price.


Cancellation can only be made by entering a special reservation / voucher number given to the customer by the system at the reservation stage and correct personal information. This number is assigned specifically to the customer and is given only for customer information in terms of customer security. Since reservation cancellation can be made by entering the system with this number, the confidentiality and keeping of this number is the responsibility of the customer.


Cancellation Periods and Interruption Amounts (unless otherwise specified by the Facility):


No refund for cancellations.Booking can be re-arranged.




- In the case of No-Show, the customer cannot request a refund of the reservation price.


The customer accepts the above-mentioned cancellation policies, TURSAB legislation and International NO-SHOW rules, and undertakes that he will not be able to request any refund from Exelsior Hotel.


5.3. When deemed necessary, the hotel may partially or completely change or cancel the hotel reservation, which it has announced or registered, up to 8 days before the start date, provided that it also informs the customer. If the customer does not accept this change and cancellation, he has the right to cancel the reservation and receive a full refund of the price paid. In this case, the customer is not entitled to compensation.


5.4. The customer accepts the above-mentioned deductions if he or his first degree relatives request a cancellation for a reason other than documenting their illness and death, which prevents them from staying, with an official report from a full-fledged state hospital.




6.1. The facility cannot be held responsible for the incomplete or inability to provide hotel service due to natural disasters, social events, international relations, technical failures, strikes and protests that may occur between, at or before the hotel reservation dates specified in this contract.




7.1 This contract is exclusively for hotel reservation and the facility fulfills its contractual obligation by receiving the final reservation request of the customer and following the signature of this agreement, by making the final reservation of the customer and confirming the reservation. It accepts and undertakes that it will only apply to the accommodation facility operator regarding its deficiencies.


7.2. If the customer complains about any situation during his stay, he agrees not to demand any compensation or refund if he uses the service partially or to the end.


7.3 It is the bona fide customer's duty of care to notify the customer in writing about the issues they are complaining about during the performance of the service. Even though the customer complains, using the service to the end without notifying the facility authorities eliminates his/her rights such as replacement service and price refund regarding the complaint issues.


7.4.  The customer accepts that he has read and signed this contract after receiving all kinds of information about the hotel from the website (  www.exelsiorhotels.com ) and by phone. The information presented to him will be the basis for complaints that may arise due to the lack of service and defective goods received at the hotel.


7.5. Even if the customer could not sign this hotel reservation contract for any reason, he/she shall be deemed to have learned the terms of this contract, the website, the announcements, or the e-mail sent to the e-mail address he specified, and has accepted the terms of the contract.


7.6. If there is a conflict between the copy of the contract left by the consumer and the copy left at the hotel, the records of the copy remaining at the hotel will be taken as the basis. All kinds of e-mail and fax messages between the parties will be considered as conclusive evidence and company records will be the basis. The parties have accepted that the addresses and telephones they have notified have addresses and telephones for all kinds of communication and notification, and they accept and declare that all kinds of notifications and notifications to be made to the notified addresses and telephones will be made to them, unless a written notification of any change in these addresses and telephones is made to the other party.


7.7. If the customer wishes, before the start of the accommodation service, he can take out insurance for the costs of returning to the exit point in case of accident and illness, and for the damage and treatment costs arising from all kinds of accidents.


7.8. Identity and age checks are made at the entrance to the facility. If there is a difference due to incorrect or incomplete declarations, the hotel is charged at the time of check-in. ( All guests over the age of 6 are considered adults ) .


7.9. In addition to price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, nor is there any refund for discounts called action by the facility.


7.10. The hotel can send campaigns and notifications to the e-mail address, postal address and mobile phones given by the customer. With the signature in this contract, the hostel receives the sending permission from the customer.


7.12. In case of disputes that may arise between the customer and the hotel, the way of application of the customer to the Consumer Court or the Consumer Arbitration Committee is open. Before applying here, sending a written complaint to the hotel's customer service and giving the hotel a response time of 14 working days are considered goodwill in resolving disputes.




8.1. With this document, I authorize Exelsior Hotels to collect the reservation fee with my credit card whose number is written above. If the debt cannot be collected from my credit card account, I accept and undertake to pay with the interest rate over the credit card interest rate. I have read, understood and accepted this contract, which consists of 5 pages and has 8 articles, and signed and received a copy of it. Please send the contract to info@exelsiorhotels.com after signing this contract.